The Best Western Plus Arden Park Hotel Strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility

Our business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps The Best Western Plus The Arden Park Hotel is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how The Best Western Plus The Arden Park Hotel will play its role in making Ontario an accessible province for all Ontarians

~ Greg Hayter

Customer Service Statement of Commitment

The Best Western Plus The Arden Park Hotel is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Customer Feedback

Customer feedback can be and has been submitted in a number of ways. Our General Manager, Andrea Hayter, is always available to hear from past, present and future guest. Feedback is and has been submitted via telephone, email, as well as in person. Our responses are given in the form the feedback is received unless otherwise requested by the guest. Guest concerns are taken very seriously and addressed within 48 hours whenever possible.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized Web Content Accessibility Guidelines (W.C.A.G) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws

Employment

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

Weill notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help an employee with disability during an emergency.

• During 2019 we updated our employee manual to include information for employee accommodations, emergency response information and communications supports

Strategies and Actions

Customer Service

The Best Western Plus The Arden Park Hotel is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timelines as others.

• On an ongoing basis we will continue to provide all new staff with Accessibility training as well
  as training on the Human Rights Code.
• On an ongoing basis we will continue to listen to our customer feedback to ensure the
  removal of barriers.

Information and Communications

The Best Western Plus The Arden Park Hotel is committed to making our information and communications accessible to people with disabilities.

• We will be updating our website with policies and information regarding Accessibility and
  Human Rights policies and plans- This will happen in February 2020.

Employment

The Best Western Plus The Arden Park Hotel is committed to fair and accessible employment practices.

• New and updated employee handbooks will be made available to all employees by March 2020
• The Starting Conversations about Accessibility in the Workplace poster will be posted in all
  employee areas.

If any guest or employee has any questions, concerns or comments regarding the above information please Andrea Hayter at 519-275-2936 or via email andreahayter@wightman.ca.

The Best Western Plus The Arden Park Hotel is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Training

We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the
Ontario Human Rights Code that relate to persons with disabilities

Procurement

We will incorporate accessibility criteria and features when procuring or acquiring goods, services or
facilities. If it is not possible and practical to do so, we will provide an explanation upon request.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We will also meet internationally-recognized Web content Accessibility Guidelines 2.0 Level AA website
requirements in accordance with Ontario’s accessibility laws.

Employment

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports for those with disabilities. We will put in place a process to develop individual accommodation plans for employees

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.